We are dealing with some very trying times and unusual circumstances and you, as professional detailers and suppliers, must not only safeguard yourselves and your families but also protect your businesses and customers. It’s a challenging balancing act and of course we would never dictate policy for your businesses, but urge you to above all be safe, and treat each other and your customers fairly and respectfully.
Key Items to Consider:
Talk to your employees and establish for yourself and them a routine you expect them to follow for their protection and that of your customers (i.e. gloves, masks, fresh towels, proper cleaning products).
Talk to your customers and explain your processes and safeguards. You may also want to ask them if they have been exposed or if they have traveled recently either within or outsidethe US.
When you talk to employees and customers, do not make your message fear-based, but highlight the positive things you are doing to protect them.
Do not insinuate that you can make them 100% germ-free, but you will do your best.
Remember, fear is an evil influence on people so exercise patience and common sense…we’ll get through this together.