IDA Sponsor Spotlight: Shopmonkey

International Detailing Association (IDA): How long have you been with Shopmonkey? Were you a detailer prior to becoming a supplier?
Patrick Mackenzie (PM): I had my one-year anniversary with Shopmonkey at the beginning of April. I was not a detailer before entering the supplier industry.

IDA: What type of training does your business offer?
PM: At Shopmonkey, our goal is to help every shop thrive, and we are dedicated to the ongoing success of our customers. Our Implementation team will help you get Shopmonkey plugged in and quickly train your team on the ins and outs of using the software. Once you have Shopmonkey implemented, our customer success team regularly checks in to ensure everything is running smoothly and to provide additional training if you need it. Shopmonkey customer support is at your fingertips, quickly responding to support chats to resolve issues and helping customers understand how to use features on the fly. To top it off, our customer training team is continuously growing the set of Help Center resources available. 

IDA: What are some of your company’s attributes that make you stand out in the industry?
PM: Shopmonkey is a strategic business partner, not just a product. When you sign up for Shopmonkey, you’re entering a partnership that will bear fruit for the long term. 

We focus not only on building innovative, easy-to-use software but also on listening intently to what our customers want. Because Shopmonkey’s software is ever-evolving, we believe customer input is critical to ensure we are meeting real needs, which is why we provide a direct line of communication to our product team for feature ideas and requests. 

We also understand that shop management software with slow customer support isn’t acceptable in this fast-paced, service-driven industry. Our customer support team does its best to provide unparalleled support.

IDA: Is there any advice you would give to detailers that may be looking into transitioning to product sales, distribution, or manufacturing?
PM: Don’t hold back. You have years of hands-on experience that has helped you to see how products work in the hands of detailers. Your inside expertise is incredibly valuable to manufacturers, distributors, and software companies alike.

IDA: What are some of the struggles your company has overcome to get to where it is today?
PM: We are constantly flooded with inbound interest from various verticals. We put a lot of strategic thought into prioritizing our feature requests so that our innovations serve as many shops as possible, while also making sure we remain strategically focused on serving our most popular customer verticals, which includes auto detailing. 

IDA: Why does your company believe it is beneficial to support the IDA?
PM: Shopmonkey can only meet the needs of our customers if we know what’s going on in the industry. By supporting the IDA, we can participate in relevant conversations and better understand the needs of detailing shops to help strategically inform how we support the industry. 

IDA: As a supplier, what changes would you like to see made in the detailing industry?
PM: If you own a detailing shop, we encourage you to proactively follow technology trends and embrace tools to help you run your shop more efficiently. We’ve seen first-hand how it can really make a positive impact on your bottom line and improve your customers’ experience. 

Wills Amstutz is an IDA member and owner of Windows & Wheels Detailing in Arizona. He has seen modern technology have a seriously positive impact on his shop. Since making the switch to Shopmonkey, he has seen a significant decrease in no-shows with the use of automated appointment reminders, and an increase in upsells thanks to the ability to text and email customers with images and upgrade suggestions. 

Learn more about Shopmonkey and schedule a free demo today. 

Disclaimer: Shopmonkey is a 2021 IDA Diamond Sponsor. The views and opinions expressed in this article do not necessarily reflect the official policy or position of the IDA. If you are interested in becoming an IDA Sponsor, please click here to learn more.